Question 1

Cancellations - non bridal/event

Accepted Answer

We take pride in delivering exceptional service and respecting your time. As a small business, financial stability is crucial, and enforcing our cancellation policy is essential. To confirm your appointment, we require a credit card on file.

This policy is non bridal.

By booking an appointment with us, you agree to our cancellation policy as outlined below:

Cancellation or Rescheduling: We understand that unforeseen circumstances may arise, requiring you to cancel or reschedule your appointment. Please provide at least five days' notice. If you cancel or reschedule with less than five days' notice, you will be responsible for 50-100% of the booked service, even if you reschedule for a later time.

Illness: If you are feeling unwell, please reschedule your appointment. You may be turned away if you arrive sick. Do not come to the salon if you have symptoms. Your health, as well as the health of our team and other clients, is our top priority. If you need to cancel due to illness with less than five days' notice, you will be responsible for 50-100% of the booked service.

To ensure efficient scheduling and respect for our time, we kindly ask that you avoid changing your scheduled service within 5 days of your appointment. If you need to make a change, please note that a fee equal to half or the full amount of the original service will be charged. For instance, if you booked a full custom color but switch to a haircut on the day of your appointment or within five days of it, the fee for the original custom color service will apply.

Thank you for your understanding and cooperation in this matter.
In the rare instance that we need to reschedule your appointment, we assure you that if  any deposit made will be applied towards your next scheduled appointment. Our policies are in place to protect our business and to ensure that we provide our clients with the best possible service.

Please note that hair services are a luxury. We appreciate your cooperation in scheduling convenient appointments and advise against taking time off work or other commitments. If you do, it is at your own risk, and we are not liable for any inconvenience or loss of income.

We aim to make heads turn and hearts skip a beat with fabulous hair. Our goal is to make you feel amazing because you deserve nothing less!

Thank you for your understanding and cooperation.

Question 2

Salon Policy on Maintaining a Positive Environment / Inclusive and SAFE Space

Accepted Answer

Salon Policy on Maintaining a Positive Environment: 
At Jamie Dajuan Salon, we are committed to creating a welcoming and uplifting atmosphere for all our clients and staff. To ensure a positive experience for everyone, we have established the following policy regarding client behavior:
1. Respectful Conduct: We expect all clients to treat our staff and fellow clients with courtesy and respect. Positive interactions are essential to maintaining the harmonious environment we strive to provide.
2. Zero Tolerance for Rude Behavior: Any form of rude, demeaning, or disrespectful behavior towards our staff or other clients will not be tolerated. This includes verbal abuse and any actions that disrupt the positive atmosphere of our salon.
3. Consequences for Negative Conduct: Clients who engage in negative or disrespectful behavior will be kindly asked to leave the salon immediately. Such clients will also be prohibited from returning in the future.
4. Inclusive and Safe Space: Jamie Dajuan Salon is fully committed to creating a safe and accepting environment for everyone, including members of the LGBTQ+ community. We welcome and celebrate diversity, ensuring that all clients feel comfortable and respected.
5. Tailored Recommendations: We understand that our salon may not be the perfect fit for everyone. If your specific requests do not align with our services, we are happy to suggest other exceptional salons that may better meet your needs.
Our goal is to ensure that every visit to Jamie Dajuan Salon is a pleasant and enjoyable experience. We appreciate your cooperation in helping us maintain a positive and uplifting environment. Thank you for your understanding and support.

Question 3

I have scheduled a New Color and Cut Service!

Accepted Answer

We ask to email or text a picture of your hair for timing purposes to secure your next hair service appointment. 
Arrive with clean, dry hair. 
We look forward to your next Hair Love visit!

Question 4

How to book your appointment?

Accepted Answer

• New Clients are required to consult via text or phone call after requesting an appointment.
 • Online request: https://jamiedajuan.glossgenius.com/(https://jamiedajuan.glossgenius.com/)
 • Text: 706.566.5853
 • Email: jamiedajuan26@gmail.com(mailto:jamiedajuan26@gmail.com)

Question 5

How do I book my Bridal Services?

Accepted Answer

Please contact via email or by phone to gather information.

Text: 706.566.5853
Email: jamiedajuan26@gmail.com(mailto:jamiedajuan26@gmail.com)

We do require a deposit and contract to book Bridal Services and secure your date with us!

Question 6

As someone with curly hair, how should I prepare for my appointment?

Accepted Answer

Attention to all curly-haired individuals! For the best results, curly hair is cut when it's dry. Please arrive with your curls conditioned, detangled, and completely dry, without any manipulations such as braids, irons, ponytails, or twists. We look forward to providing some curly hair love during your visit!

Question 7

How Should I arrive for my Hair appointment?

Accepted Answer

Fact: It is essential to always arrive with clean, dry hair for your appointment.
Myth: Arriving with "dirty" hair is necessary.
The truth is that build-up on the hair can weigh it down and cause it to lay differently. Additionally, it can alter the hair color during processing. Therefore, it is crucial to arrive with clean, dry hair to achieve the best results.
We eagerly await your next visit to experience the Hair Love treatment!

Question 8

How Should I arrive for my Makeup Session?

Accepted Answer

Always arrive with a clean moisturized face.
We do recommend visiting with your dermatologist on a regular basis; Preparing your skin for makeup is the key to a flawless, smooth, long-lasting application.

Question 9

Do I bring Inspirational Pictures?

Accepted Answer

Yes! 
With or without inspirational pictures we take out as much time that is needed for a proper consultation. Schedule extra time in advance.  
We understand our clients can't always describe what type of layers or which shade of color they are seeking; And that’s Okay!  
Sometimes a picture or two… is worth a thousand words!

Question 10

How long do I have to cancel or reschedule my appointment?

Accepted Answer

Cancellation or Rescheduling: 
We understand that unforeseen circumstances may arise, requiring you to cancel or reschedule your appointment. Please provide at least five days' notice. If you cancel or reschedule with less than five days' notice, you will be responsible for 50-100% of the booked service, even if you reschedule for a later time.

Question 11

Do I pay a deposit for services?

Accepted Answer

We require deposits for all event services. 
A minimum deposit of 50% (+) of the estimated total is due at the signing of Event/Bridal contract to reserve your date. Deposit amount is determined by Wedding Coordinator.

Question 12

Do I need to wear or do anything special for my visit?

Accepted Answer

Wear your most comfortable clothes! Not your most expensive or favorite!  
Remove any clothing, shoes, or jewelry. 
We do our best to work as neatly as possible and there are times that color or water may get on clothing.  The salon is not responsible for any damages to clothing or shoes during a service.

For Special Event Services, the same policy applies. Wear your most comfortable clothing. It is recommended to wear a button down shirt for easy removal after receiving hair and makeup services.

Question 13

Guidelines for ALL Event and Bridal Services?

Accepted Answer

Recommendations: 
We recommend a consultation or practice run to be scheduled 1-4 weeks prior to your wedding day. Items for your consultation: 
*A picture of your dress, headpiece, jewelry, and inspirational pictures of hairstyles and makeup you desire. 
Guidelines for Bride and Bridal Attendants
ATTENTION: SHARE WITH EVERYONE IN YOUR PARTY
1. Arrive 10 minutes before your appointment time. 
2. Our team of stylists will arrive 15-30 minutes prior to the first scheduled service; allowing for preparation, if traveling onsite to the wedding location. 
3. We ask for the FULL attention of the bride/attendants during their services. Please plan the day of planning around your scheduled time of the Bridal hair and makeup services. 
4. Added services on the day of, such as lash enhancements, additional hair or makeup services, will be owed in the full amount the same day. 
5. Wear a button-down shirt or one that can easily be removed (recommended). Picture aids are the BEST way to ensure your look. Bring these to your appointment.
6. Arrive with clean, dry hair. Shampoo, cleanse, and dry your hair the morning of or night prior. Arrive with DRY hair. 
7. All attendants and bride need to arrive with CLEAN, DRY HAIR. NO additional products.  **We recommend scheduling a blowout for the day prior. *NOTE: arriving with dirty hair is a Myth. 
8. Any Attendant with natural curls and they desire a smooth or curled look, they must arrive with, a blowout out aka smooth hair. No additional hair products.
9. For makeup services, arrive with a CLEAN MOISTURIZED FACE. To achieve a flawless and radiant complexion on your wedding day. For the best results, it’s advised to arrange dermatology sessions and facials prior to your makeup service.  
10. Blowouts are NOT scheduled with day of services with our stylist.
11. If the bridal party arrives with wet hair they will be charged additional $45+ for a blowout. If the time allows.
12. Any additional services added on the day of the event date will only be accommodated if time allows and payment will be due in full before services are rendered. 
13. A time allotment of 2.5 hours is scheduled and included for the Bridal Services. Bridal attendants are scheduled for 30–45-minute allotments. Any time spent over the allotted time will be charged additional fees for time spent on location; if not discussed prior. 
14. Client agrees to arrive at agreed upon appointment times, on time and failure to do so will result in a rushed service, extra charges, or they have forfeited the session. Time is allotted for all custom services. Arrive with Clean DRY hair and a clean face. 
15. The stylists have the right to decline services in the event that the client is unwell or experiencing illness.
16. The client is obligated to uphold a work environment that is both clean and safe, ensuring a conducive setting for the provision of services.

Frequently Asked Questions